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Frequently Asked Questions
No, you have the flexibility to study at your own time and pace
Do not worry, you can always go back later as the system will know exactly where you stopped.
If you do not pass you will be able to view the videos again and retry the test again.
Yes, all courses need to be done in consecutive order on the My Courses menu tab. This includes MediHand part 1 – 3 and MediHeel part 1 – 4
No, all courses need to be done in consecutive order as they appear in the My Courses menu tab. This means your first course will be Introduction and your last course, Natura.
There are two ways to view your progress. In the All Courses menu page, each course will display a completion line as well as showing your completed courses. Alternatively in the My Account menu page, will be a breakdown of your progress with each course including those completed
On completion and passing of all five courses, you will proceed to the Course Feedback. On completion of your feedback you will be able to download your Certificate of Completion
Yes, your certificate will be signed and your name will appear on the certificate.
The certificate is endorsed by the Pedology & Skin Science Institute
Manicures have been done the same way for many years, and just like our Pedicure range we looked at how we could improve on the process. We found a need for an anti-ageing professional range with supporting retail products and this is exactly what we are offering you.
It is for the client who struggles with ageing hands or wants to prevent ageing on her hands.
The product is also aimed at giving the therapist a better experience, limiting the labour and concentrating on the pampering, not compromising on outcomes or results.
Our hands are the part of our body that is the most exposed to the sun and harsh conditions. The anti-ageing manicure will give you younger more healthy looking hands, whilst eliminating sun damaged dark spots.
Absolutely, we sell our Age Reversal Hand cream with UV filters.
We suggest the use of our 3 step programme which includes the hydro thermal exfoliant, the hand cream and the serum.
The Ultra Rich Hand Therapy is a hydrating cream that restores moisture to your skin. It brightens your skin and helps to fight the signs of aging on your hands. Its for the person that does not have age/sun spots, but that wants to prevent pre mature ageing or deal with lines and wrinkles on the hands.
The Age Reversal Hand Cream is a treatment cream that helps reverse the signs of ageing on your hands. It helps to eliminate dark spots and the appearance of wrinkles and creates an even skin tone. Its for the person that already have sun damaged skin, to improve overall look of the skin to a more youthful appearance.
We used 22 ingredients, the most important being Bearberry for skin lightening.
Your Hydro Thermal Exfoliant can be used as a daily exfoliator to remove dull, dead skin cells. The unique thermal agent with heating actives will enhance penetration of minerals and anti-ageing actives. It will leave the hands looking radiant and polished.
Enriched with sweet almond oil and camomile, natural olive oil and beeswax it is a multi-active Skin conditioner as it exfoliates.
Apart from being an antioxidant and anti-fungal for your nails, it has strong whitening effects and will leave the nail looking like it just had a French manicure. It also helps to remove stains from your nails and fingers, for example smoking stains. It also contains Hydrating agents to leave the nails and fingers healthy and hydrated.
Papaya Extract.
Straight after her manicure her hands will look and feel radiant, shiny and young, but for her to see lasting effects she will need to use the products at home.
Apart from having the anti-ageing ingredients, it is a non stick non-oily hand cream.
Yes we do, please ask your representative to show you the beautiful point of sale for your counter.
Medi-Heel was formulated to give you a superior result on pedicures. The ingredients used are similar to ingredients prescribed in Facial Products with high actives. Instead of using normal exfoliators, MH uses Alpha Hydroxy Acids to peel the skin.
The product is also aimed at giving the therapist a better experience, limiting the labour and concentrating on the pampering, not compromising on outcomes or results.
The value of your pedicure is increasing dramatically and by educating your clients they will not mind paying extra for a professional and Medical pedicure.
A Medi-Heel pedicure will be a little more than the average Pedi. The treatment costing is below ….. and we suggest you retail your pedicure for ….
No, your AHA exfoliator will double up as your cuticle remover, simply scrub the nail area and wait a minute before pushing back the cuticles.
Cotton wool
Towels
Protection paper
Pedi bath
Because you are replacing procedures your Pedi should still be 1 hour.
This will allow enough time for varnish and ample massage time.
We strongly advise that you do not do this. Mixing ingredients and actives can be dangerous. You would also like your client to a have a full MH experience.
We recommend you use all 5 the MH products in your MH Pedi, thus giving your client the full benefit of the products and how they work together to achieve a great result.
We strongly advise that you don’t walk around. The cotton wool might fall off and this will influence the effectiveness of the peel.
If your client is seated on a Pedi chair, you might just want to put a rolled up towel under the ankle, this way the heel does not touch the towel and the product will not soak into the towels.
Absolutely, because we all carry our weight differently, we all have different problem areas, you can place the cotton wool with tonic anywhere as long as it is underneath the foot. do not apply it to the ankles or top of the feet.
This is a time you can do the filing of the nails, remove the varnish and even do some clipping.
Absolutely, as long as the cracks are not bleeding. If you have bleeding cracks, rather skip the peel and neutralizer and continue with the AHA Exfoliator, perfector and Soak.
When the foot is not bleeding anymore you can do a second treatment that includes the tonic and neutralizer.
The Peel is an alkaline solution with a high PH level. So secure a beautiful foot for longer it is important to always leave your feet on a healthy PH level. The neutralizer will make sure the PH is restored to 5.
No MH works best on a dry foot, if the client has foot odor or bacteria, you may use a anti-fungal spray or sanitizer, in summer you may also wipe the foot with a compress but make sure it is dry before you start the process.
No the acid will neutralize and the AHA will have no effect?
No this will dilute the Neutralizer and the affect will be compromised.
It contains more active ingredients for deep penetration to heal the foot over time. It contains silicone to help with slip when massaging and it contains a unique ingredient to make sure the foot dries quickly, guaranteed not to slip in the shoes after your Pedi.
The Anti-fungal anti-bacterial foot soak, use this daily.
It is a beautiful finish to a perfect Pedi. It contains gold dust for the perfect finish. Make sure you shake the bottle vigorously to avoid clogging of the pumps.
It is a local South African company. Everything we do and make comes from South Africa.
No a thin piece of cotton wool works the best, applied directly to the foot.
No, the pumice will remove all the excess skin, giving you a residue that can otherwise cause heels to form calluses in the same place. Make sure you remove the skin with the pumice; it will give you a softer smoother heel for longer.
You can either use a warm compress for a better experience in winter or a cold cloth in summer for a cooling experience. Apply a few drops to the cloth and wipe the affected area. you may also use a cotton swab, but we find the experience is better with the compress.
All our products are available in retail sizes.
We believe that clients come for more than just product but for relaxation, pampering and the total experience. They often buy the callus removal retail kit to use on someone at home like a husband or son.
You can book your client as normal , once a month.
MH can be done as much as twice a week without any side effects.
Simply wrap some cling film on their feet and they can walk on their toes.
For severely cracked heels we recommend that you can wrap the foot, the heat will intensify the process, but it is not necessary for the normal treatment.
The dead skin cells will dissolve and then the product will lose activity, so no need to worry.
Remove the cotton immediately, apply neutralizer to your hands and wash the foot with pure neutralizer, this will settle the skin and avoid any further irritation. Continue with the AHA exfoliator.
If you work wisely and your cotton wool is really thin, you should work on 10ml per client. This will give you 10 treatments per retail pack.
Yes you can, we sell them individually and it is a great idea to give these to clients to take home, they can use them in the shower with soap and water for maintenance.
You can clean the pumice with a nail brush and sanitizer; yes it can be used more than once if cleaned properly.
Absolutely, use a glove.
We suggest you do not use the tonic on clients with any of these on their foot area. if a client suffers from example psoriasis on their elbows but suffer from cracked heels, you may use the tonic and neutralizer.
You may use the AHA, perfector, soak and spritz on clients with allergies, eczema and psoriasis.
Depending on after care, the foot will always stay without calluses for at least 10-15 days. With proper care you can prolong this time.